Shipping + Returns
Our standard shipping carrier is USPS. We’re a one woman show so please expect your order to be shipped within 3 business days, not including holidays. Please make sure that your shipping address is a secure location, as we are not responsible for any lost or stolen packages once they have been delivered.
At this time we do not ship internationally.
Online Return Policy:
We hope you love what you purchased, but should you wish to make a return, please email us at email@example.com. Prior to returning items you must get approval via email.
Online purchases may be returned within 14 days of receipt for a refund of the cost of goods. Returned items must be unused/unworn and in perfect condition. Items purchased with store credit or a gift card will receive store credit only. Once we receive your return, we will contact you via email to confirm that your refund has been processed. This generally takes two business days. Shipping fees are non-refundable and customers are responsible for return shipping charges.
If you use a candle, burn incense or try a food or drink item and the scent or taste is not your preference, we do not accept returns for such items. The item does need to be in new and unused condition. If there is a defect with an item, we do apologize for that and will be happy to replace an item or issue a refund.
If you wish to make an exchange, please reach out to us at firstname.lastname@example.org first and we can confirm if an exchange is available.
Please return your goods to:
W A N D E R S T A T E Mercantile
Attn: Online Return
5502 Peachtree Rd. STE150
Chamblee, GA 30341
When shipping an item back to us for a return, we advise packing it well, possibly in the materials we shipped the item to you in and please note FRAGILE on the package. It is advised that you send your return via a trackable service as we do not accept liability for shipping loss or damage of returned goods.
Sale Items:Merchandise purchased 'on sale' is considered final and cannot be returned or exchanged.
If you receive an item that is damaged, please contact us immediately at email@example.com. All damages must be reported within 48 hours upon receiving your order.